Frequently asked questions
Hopefully we’ve covered all you need to know so far, but there’s always something we may have missed and could improve on…we are human after all! Please see below some of our most FAQ’s and answers. We will closely monitor our feedback and update accordingly…one of the many reasons your feedback is so essential!
What happens in my assessment?
Having an assessment session is essential for our team to know how best to treat and work with you towards your recovery. It is important that we build a plan together and work out bumps along the way. You will be asked to electronically sign a working together agreement so that we expectations are transparent from both parties.
How do I pay for my sessions?
You will be sent an invoice via email with payment details, prior to your booking being confirmed. IMPORTANT: your booking will only be confirmed once payment has been received.
Why do I need a call first?
Our free consultation is essential to ensure we are the right service for you. We are ethical practitioners and to enable us to give you the best experience, a conversation is crucial, prior to treatment plans.
What if I need to cancel or amend my appointment?
Sometimes things happen beyond our control. That’s life and we understand that. Our standard cancellation policy will be sent to you in your documentation pack. The three important things to note can be found here:
Cancellations and amendments can only be done through contacting our admin team on admin@calmingmindsclinic.com. You will receive a text/email reminder, 24 hours prior to your session.
We require at least 48 hours notice for any cancellations or amendments. If you cancel within this timeframe, you will be given a full refund. If you wish to amend your booking within this timeframe, your funds will be held and used for your amended session.
If you cancel / amend your booking more than twice within your given sessions, we may need to re-think your session timings. Frequency is important and we cannot guarantee you the best service if this occurs. Emergency situations are down to management discretion.